One of the most important things for a business or a store are the rcomments you receive from other users, since ultimately it is what allows other users who are thinking about hiring that service or going shopping at that store, to have a little clearer idea of what they can find. The problem arises when there are negative reviews on google which are false because they are profiles that have not really used your service, something that logically the rest of the users are not aware of.
Tips for dealing with negative reviews on Google
Although every time a user makes a review, Google asks them to carry out some verifications such as their identity, the reality is that these verifications are very automatic and have several flaws, which is why they sometimes "sneak in", negative reviews on google that are false.
However, as a business or website owner, If you justify it adequately, you can contact Google to demonstrate and allow the review to be deleted.
But this does not always happen, sometimes the deletion of the review is not accepted, so we have to know how to deal with it so that it does not affect our reputation and how other users see us.
One of the possible options is the kindly respond to negative comment and offer a 100% refund of the service or purchase. In this way, it is recorded that you have offered your clients a solution and that the rest of the users see that if for some reason something similar happens to them, they will have a way to solve it.
Of course, each company applies the type of strategy that suits it best in this case, but what it is about is that the new users who appear understand that this has not been the case and that therefore, if someone were to believe That negative review on Google knows how to act.
Another practice that is sometimes done is to ask customers who are satisfied to immediately leave a review telling about their experience and thus making it clear that the previous experience is not real.
The best thing you can do is monitor these reviews on Google all the time and be attentive since it is an extremely important resource and one of the first things that a user will see about a company or business.
